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  • William M

    CLEVELAND, TN | 2014 GMC 1500 Sierra
    Confirmed Service Review
    February 22, 2021
    I brought my 2014 GMC Sierra in for a brake recall. I assume the work was done correctly. But I have my questions about that fact. The receipt of work stated that a 27 point inspection was completed and that all fluids were topped off. I questioned this because the tire depth gauge records stated all four tires were the same. This is impossible because one of the tires is 2 years newer than the other three. I popped my hood and checked my windshield washer fluid, not topped off, my brake fluid level, not topped off... I do not think I need to continue with my explanation of dissatisfaction. I called and reported this to the service department and received an apology. Thank you for that, however, the result of my visit speaks volumes about the service provided by your technicians. Sorry. Not happy.

    Response from Don Ledford Automotive Center, INC.

    February 26, 2021
    Thank you for sharing your feedback with us, William. We are obviously disheartened to learn that after speaking with our service manager that the disappointment from your most recent visit with us has remained. Our ultimate goal is to exceed all of our client's expectations 100% of the time and we fully understand how we missed the mark with your visit and this oversight has been addressed, but will be addressed again. Please rest assured that the recall was performed to GM's standards of completion. If you will look at your receipt there is a warranty claim code 28YN58606414. That number is provided to us via our GM system when a recall has been completed, which therefore tells GM to close this claim as it has been performed. Currently on GM's warranty site, according to your VIN, recall # N192268490 has been closed due to completion. Again, we apologize for the oversight regarding the information on your inspection form and are using it to better our processes. If there is anything else you would like to discuss with us at this time, please do not hesitate to reach out to us at 423-476-1191 at any time. Thank you again for your feedback and have a great day! Best regards, The Don Ledford Care Team
  • William C

    NEENAH, WI | 2020 Chevrolet Traverse
    Confirmed Service Review
    February 20, 2021
    I was very happy with everything.
  • Connie M

    DAYTON, TN | 2017 Buick Envision
    Confirmed Service Review
    February 19, 2021
    My experience with Don Ledgord was awesome. I bought a 2017 Buick Envision which I love.. This is my 2nd time purchasing a vehicle from Don Ledgord. The entire staff treated me great. My salesman was the absoutely best. I would recommend coming here to any of my friends & family. Thank you again.
  • Donald B

    OOLTEWAH, TN | 2020 Chevrolet 3500HD Silverado
    Confirmed Service Review
    February 19, 2021
    great
  • Bobby C

    CLEVELAND, TN | 2019 Chevrolet 1500 Silverado
    Confirmed Service Review
    February 18, 2021
    Didn't have 2wait long at all 4 service.
  • Mary J

    SALE CREEK, TN | 2021 Chevrolet Blazer
    Confirmed Sales Review
    February 16, 2021
    Very friendly service and willing to work with you.
  • Adrian P

    CLEVELAND, TN | 2019 Chevrolet 1500 Silverado
    Confirmed Service Review
    February 16, 2021
    I have to say that my recent experience with Don Ledford Automotive is positive, responsive, and timely. However, I would really appreciate a hard copy printout of the details of the service, not just a receipt of services, for my personal records. I always got a detailed printout at the Chev dealer in Santa Rosa, CA as well as the same from the Ford dealership prior to Chevrolet in Auburn, CA.
  • Frank V

    DAYTON, TN | 2017 Chevrolet Trax
    Confirmed Service Review
    February 16, 2021
    Fast & friendly service
  • Carolyn C

    DELANO, TN | 2015 Chevrolet Equinox
    Confirmed Service Review
    February 13, 2021
    The associate that waited on me was very knowledgeable, courteous and efficient. I hope he waits on me when I must take my vehicle back in for service.
  • Jim P

    BENTON, TN | 2004 GMC Canyon
    Confirmed Service Review
    February 13, 2021
    Erin was the most helpful service agent I have ever has at a car dealer. She was thoughtful, very efficient and kept us totally informed. Promote her.